Frequently Asked Questions


1. My team/organization has rooms reserved but I do not see my team name listed when I  go under the Tournament section:
        
Please first create an account with the email address your team has on file.
        Once you log-in you will need to enter the booking code provided

2. Do I have to create an EPN Travel Services Account?

        Yes, by creating an account - you can access your reservations
        anytime online and make changes until the cutoff date.

3. How do I know my reservation was processed correctly?
        Once you click the register button on the last page you will receive
        an email from info@epntravel.com outlining your reservation. If you
        do not receive this email within 24 hours of registering, please do not
        re-register, please email jwagner@edprog.com.

4. When will I receive my hotel confirmation number? 
        All reservations will be submitted to the hotel on the listed cutoff dates.
        You will receive an email from info@epntravel.com that will have
        individual hotel confirmation numbers at least one (1) week prior to arrival
        dates.

5. Why wasn't I asked to give a credit card number during the reservation process?
        EPN does not collect credit card information during the reservation process for
        security reasons. EPN Travel will guarantee your hotel reservation for late arrival;
        you will be responsible for providing a method of payment at check-in for all charges.
        
        With the exception of advance deposit reservations - for these reservations a secure link
        will be provided for you to make payments to EPN Travel Services under the My Reservation Tab.


6. What if I need to make a change to my reservation?
        All changes can be made by logging into your account, click on 
My Reservations and then click on GO 
        next to the
reservation you wish to modify, make the change and then update the booking.
        You will then receive an email from info@epntravel.com notifying you that your 
        reservation has been changed.

         If the cut off date has passed and you already received your confirmation number, all changes must be made
         by contacting the hotel directly. Please refer to your reservation confirmation email for more details.

7. What if I need to cancel my reservation?
        All cancellations can be made by logging into your account, click on 
Cancel and then Ok
        to confirm the cancellation. You will then receive an email from info@epntravel.com
        notifying you that the reservation has been cancelled. 
        
        If the cut off date has passed and you already received your confirmation number, all cancellations must be made
        by contacting the hotel directly. Please be sure to take down your cancellation number for your records.

8. What if I missed the deadline to make a reservation?
        Once the cutoff date has passed EPN Travel will try our best to accommodate your
        request, however we cannot guarantee the group rate or availability. Any reservation
        requests after the cutoff date must be submitted in writing to jwagner@edprog.com.

9. What if I have a special request (Rollaway,  Refrigerator, Next to Another Family, etc)?
        All requests should be notated in the comments field of your reservation. We will address
        all special requests with the hotel when the rooming list is submitted and advise upon the 
        the status when we email you a confirmation number.

        

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